Our Policies and How we Support You

Privacy Policy

At Whole Mothers Wellness, your privacy is very important to us. We collect personal information only to provide breastfeeding support and education, and to manage appointments and communications.

Information We Collect:

Your name, email, phone number, and baby’s information
Health and feeding information you provide in intake forms
Appointment notes, handouts, and messages

How We Use Your Information:

To schedule and manage your sessions
To provide education and guidance during visits
To securely share handouts and resources via Practice Better

How We Protect Your Information:

All client information is stored securely in Practice Better
Only authorized staff have access to your information
We do not share your information without your consent

Questions or Concerns:
If you have any questions about how your information is used, please contact us at wholemotherswellness@gmail.com

Refund & Cancellation

Appointments (Individual Sessions – Prenatal, Postpartum, Follow-Up / Telehealth)

Please provide at least 24 hours notice if you need to cancel or reschedule.
Sessions canceled with less than 24 hours notice may be forfeited.
No-shows will result in the session being forfeited.

Packages

Packages are prepaid and may not be refunded.
If a scheduled package session is canceled or missed with less than 24 hours notice, you may reschedule it at a later time.
Package sessions must be used within 6 months from purchase.

Payment:

Payment is due at the time of booking for individual sessions and packages.
We accept payment via Practice Better as well as cash.

Refund

Scope of Practice

Scope

Whole Mothers Wellness Terms of Service

Whole Mothers Wellness provides breastfeeding education and support as a Certified Lactation Counselor (CLC). Our services are intended to provide education, guidance, and emotional support for parents and caregivers.

I do not provide medical diagnosis or treatment.
For any medical concerns regarding you or your baby, please contact your healthcare provider.
After-hours support is limited. Messages sent outside of normal business hours will be returned the next business day unless you have extended support through a package.
By booking a session, you agree to the policies outlined above regarding cancellations, refunds, and the scope of our services.